Terms of Service

Last updated: 23 October 2026

These terms govern your use of reapgains.com and the ReapGains service ("the Service"), provided by SPAS Solutions, a sole proprietorship of Ms. Surbhi Garg, registered at X-306, 3rd Floor, Amrapali Silicon City, Sector 76, Noida, District Gautam Buddha Nagar, Uttar Pradesh 201301 ("we", "us"). By creating an account or using the Service, you agree to these terms on behalf of yourself and the business you represent. The short version above is part of these terms.

1. What ReapGains does

ReapGains reads sales, cost, fee, shipping, returns and advertising data from the sources you connect or upload, and calculates profit reports, daily briefings and alerts for your business. Features may change as we improve the Service. We will not remove a feature you pay for during a period you have already paid for.

2. Our commitments on your data

These are binding promises, not marketing. If we break one, you may end your subscription at once and get a refund for the unused part of your plan.

1. Ownership. You own all data you connect or upload. You give us permission to process it only to provide the Service to you, and for no other purpose.
2. Read only. ReapGains only reads from your connected accounts. It never creates, changes or deletes anything in your store, marketplace, courier or ad accounts. Where a platform lets you choose, we ask only for read access.
3. No selling, no sharing, no AI training. We never sell, rent or trade your data, never share it with other customers, businesses, data brokers or advertisers, and never use it to train AI models. Only the service providers listed in our Privacy Policy handle it, and only to run the Service.
4. Separation. Your data is kept in a database used only by your business, with its own database login.
5. Security. Your data is encrypted in transit and at rest, and stored in India. Access keys are kept in a key vault and never shown, logged or messaged.
6. Limited, logged access. Our team opens your data only to fix a problem you report, and every access is logged. We tell you on request who accessed it and when.
7. Your exit. You can disconnect any source, download your reports and delete your account at any time. After a 7-day grace period we delete your data and confirm it in writing.
8. Breaches. If your data is affected by a breach, we tell you without delay and report it as the law requires.
9. No silent changes. We will not weaken these commitments without telling you by email at least 30 days in advance.

3. Your account

• You must be at least 18 and authorised to act for your business.
• Keep your log-in secure, and tell us at once if you suspect misuse.
• You are responsible for activity under your account and for the people you invite to it.
• You confirm that you have the right to share the data you connect or upload with us, including any details of your own customers that it contains.

4. Acceptable use

Do not misuse the Service. In particular, do not try to access another customer's data, disrupt or overload the Service, reverse engineer it, or use it for anything unlawful.

5. Our figures and how to use them

• ReapGains calculates profit with fixed formulas from the data and settings you provide. Every figure shows which inputs were actual, which were assumed and which were missing.
• Marketplace settlements and ad results often arrive days later. When they do, figures can change. We never change a report we already sent you without telling you. We send you a new version and keep the old one available.
• Our figures are business information, not accounting, tax, legal or investment advice. Check important figures with your accountant before using them for filings or major decisions.

6. Free periods, fees, cancellation and refunds

• Free periods: any free period is stated before you sign up, with its end date and the price after it. You need no card to start. We remind you before it ends. Your account never moves to a paid plan unless you choose one. If you do not, your account is paused and your reports stay readable for 30 days.
• Plans and prices are shown before you subscribe. Prices are in Indian rupees, and GST is added where applicable.
• You can cancel at any time from your account or by emailing support@reapgains.com. Your plan stays active until the end of the period you paid for and does not renew after that.
• If you were charged in error, or charged twice, we refund the amount in full. Write to us within 30 days of the charge. Approved refunds are paid to the original payment method within 7 business days.
• Apart from that and section 2, fees for a period already started are not refundable.
• We will tell you at least 30 days before any price change takes effect for you.

7. Availability

We work to keep the Service available and accurate, but we do not guarantee it will be uninterrupted or error-free. Data from third-party platforms can be delayed or incomplete, and we are not responsible for those platforms. When a source stops sending data, we tell you and show which figures are affected.

8. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profit or lost business. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits our responsibility for breaking our data commitments in section 2 through our own wilful misconduct or gross negligence, or anything else the law does not allow us to limit.

9. Suspension, closure and if we stop

• You may stop using the Service and delete your account at any time.
• We may suspend or close an account that breaches these terms, after notice where reasonable. You can still download your reports for 30 days.
• If we ever close the Service, we will give you at least 60 days' notice to download your data, and then delete it as described in our Privacy Policy. Your data is never sold or transferred as part of a closure. If ReapGains is ever transferred to another company, these commitments go with it, and we will tell you in advance so you can delete your account first.

10. Changes to these terms

We will post changes here. For any significant change, we will email account users at least 30 days before it takes effect, and you can cancel before then.

11. Governing law

These terms are governed by the laws of India. The courts at Gautam Buddh Nagar, Uttar Pradesh have exclusive jurisdiction.

12. Contact

Questions about these terms: support@reapgains.com. Privacy complaints go to our Grievance Officer.